If you have a WordPress website you should consider getting a maintenance services for your WordPress website, there are few things that needs to consider in finding the best support plan for your website and this will give you peace of mind that your website is on top condition, WordPress always performs updates, updates that can be beneficial or somewhat can affect your site, so you might need a WordPress maintenance services that can manage all the troubleshooting to give you a maximum best support
Best Support needs to have phone number, Email & chat support
Despite the rise of newer channels like social media and email. Many customers still prefer the immediacy and real-time interaction that’s possible with the 1:1 interaction of a phone call. According to Forrester Research, 73% of consumers have used phone support in the past 12 months.
This is mainly because live chat enables your agents or team members to multitask and assist several visitors at once. On average, with proper training. most live chat agents can handle three or more chats simultaneously.
Can provide best support 24 hours
It increases customer satisfaction, and helps you resolve issues as soon as possible.
Can provide uptime monitoring service
Knowing when your site is unavailable or in good condition.
Support that can help you build your website efficiently
Implement a more specific contact form on your site. That asks the questions that matter most when a potential new client contacts you. Build a dedicated “BD micro site” to showcase some of your credentials and what you’re key value proposition is so that when you’re prospecting clients you can send them there for information rather than spending time in meetings or preparing expensive printed material that quickly gets out of date.
From simply keeping an “FAQ” page up to date on your website with common and recurring customer questions to implementing a fully fledged support ticketing module, your site can greatly improve (and measure) the real pain points and needs for your business and give your customers the answers they need quickly.
Building a secure area (or ‘extranet’) into your site for providing your sales force and external suppliers access to internal documentation and pricing can be a great way to empower these people to do their job efficiently and without having to ‘call home’ for information and If you have an internal support ticketing system, expose a form on your website to allow customers to publish support tickets.
Working the other way, integrating your products site or Ecommerce store with product . Stock information from your POS or inventory management software can save on the overhead of maintaining product, stock and pricing information in two separate places.
Have a custom plan
This can keep costs down as you only have to pay for the services you really need.